Critical Incident Support

When something serious happens at work, the right response matters.

Timely psychological support and practical guidance for organisations and employees following a critical or distressing workplace incident.

Onsite or online

Australia-wide

“Support when it’s needed most. We’re here to help.”

How We Can Help

Immediate Guidance for Managers

Practical advice about what to do next, how to communicate with employees and how best to support the team.

Employee Psychological Support

Confidential individual support for employees directly or indirectly affected.

Onsite Support

Psychologists can attend the workplace where appropriate to provide support following an incident.

Follow-Up Support

Ongoing counselling and follow-up for employees who need additional support.

Support Can Include

Workplace accidents

Death or serious injury

Violence or aggression

Traumatic events

Suicide or sudden loss

Distressing workplace incidents

Support Without Forcing People to Debrief

People respond to critical incidents differently. Our approach is trauma-informed and focused on psychological safety, practical support and individual needs, rather than requiring employees to recount or process an incident before they’re ready.

A Coordinated Response

Contact us

Tell us what’s happened and what support you need.

We assess the situation

We recommend an appropriate response.

Support is provided

Onsite, online or individual support depending on the situation.

Follow-up

Additional support can be arranged where needed.

Need Critical Incident Support?

Talk to us about what’s happened and we’ll help you determine the most appropriate next steps.